How we are handling COVID-19 at Forest Homes

Hello, this is your team at Forest Homes.

As we all navigate these unprecedented times, and collectively try to make the best of this challenge, we also feel optimistic that these times will make us come through stronger and better together.

We want you to know that we are keeping our e-commerce active, and we’re doing all we can to keep our staff and customers safe. We’re working hard to ensure deliveries continue as usual. Our warehouses have put new measures in place to keep the staff safe, including stricter hygiene processes, split shifts and physical distancing, and we’ve also introduced no-contact delivery options.

Shipments may take longer than usual due to increased safety precautions to protect our employees. In most cases, delays will only be a few days, but some items could take longer. We are doing everything we can to get your orders processed as quickly as possible.

All of our team is able to work from home, including Customer Service. You can continue to contact them via email or live chat. Please know we’re doing everything we can to help with your orders as quickly as possible, and we’ll keep this page updated with the latest information.

We will keep bringing you the best nature inspiration to soothe and provide relaxation during this time. You're welcome to email us at hello@foresthomesstore.com about your questions and suggestions about where we can be most helpful.

Find below a list of our most frequently asked questions during these times.

Wishing you health and calm,

Your Forest Homes Team

 

FAQs

Can I still order online?

Yes, you can still order online as normal and we can still deliver as normal.

Shipments may take longer than usual due to increased safety precautions to protect our employees. In most cases, delays will only be a few days, but some items could take longer. We are doing everything we can to get your orders processed as quickly as possible.

I have an order pending — what will happen to it?

If you have an order pending we will still deliver it. Please check 'My Account' or contact our Customer Service for the latest information on your delivery.

If you're not ready to receive your order or would prefer to delay the delivery, you can put it on hold in 'My Account' or contact Customer Service to do so.

What precautions are your warehouses/couriers taking to prevent the spread of COVID-19?

Our teams, carrier partners and customers' health and safety is our number one priority. In our warehouses, we've increased our hygiene regimes to ensure that hand washing and cleaning are much more frequent, and have deployed split shifts to minimise the number of people working together. Our carriers have all deployed similar working practices and we continue to work with them on a daily basis to share our latest thinking.

I'm self-isolating. Can I still get my delivery?

Yes, of course. We're now providing no-contact delivery or, if you'd prefer, we can hold your order at our warehouse until you're ready to receive it. You can do this in 'My Account' or arrange it via email or live chat with our Customer Service team.

Can I change my delivery time/location?

Yes, at times this is possible. Please contact Customer Service for your request.

Is your Customer Service still open?

Yes, you can contact our Customer Service via email or live chat over this period.  

  

 


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